If you cannot find an answer to your question, please use our contact us page to reach us.
Is there a FAQ just about herbs?
Yes! Please click on FAQ page link. Although we are only an online store, and only provide certain general information about herbs. It‘s your responsibility; you should always consult a doctor before using any folk medicine herbs and/or tinctures.
What countries do you ship to?
We ship our products to most countries worldwide. Please call Customer Service at (916) 836-5229 (10:30 am – 4:00 pm EST) or email us at WellbeingHerbs@gmail.com to get a quote and place an international order, or just submit an online order and our website will calculate your shipping cost for you.
Although we will do all the required customs paperwork, we are NOT responsible for customs clearance in your country.
Can you give me a shipping estimate?
Yes, we can! For any Domestic and International orders, you will see the exact shipping cost before you place your order in a “Check Out” section of the online shopping cart.
Why the shipping cost to my country is so high?
Unfortunately International shipping cost is high. We do not make money on shipping cost, nor we can regulate shipping cost. The rates given are the lowest rates available for the service.
Where can I find more information about my order?
Please check you email inbox, and spam folder. When you make an order, our system automatically sends an email to you about your order. If you need more information about your order, please Contact Us.
Can I look up information on my past orders?
If you made your order online using www.wellbeingherbs.com website, we can track your order for you. Please email us your name and address used for an order and we will email your order history to you.
Can I track an order if I did not set up an account?
If your order was made online and shipped via USPS Priority Mail – Usually we would send an email with the tracking information that you can use to track your order. If you can’t find the email, check your spam folders or send us an email with your order number.
Why must I enter my credit card number every time I place an order?
This is for your security. We do not keep a record of your credit card number on our website or in any of our records. All transactions are handled by PayPal, a third party credit card processor.